November 16, 2003

Supermarket Cards

Jay Solo has an interesting post "Please Don't Card Me" in which he discusses the pros and cons of the supermarket customer loyalty cards - and also why he doesn't like them.

I got to agree, they are a pain in the butt. Anything like the loyalty cards, where they demand an address and/or phone number (or a zip code) before I get some benefit, I'm going to screw around with. No one with one of those programs has the right address or phone number for me. The address I always give them is for a PO Box I closed a while back; the phone number is my old one, which has been changed - without a forwarding number being available. Stores that ask for zip codes? I usually tell them something along the lines of 33311 (a South Florida zip code). I figure that if they want to get real demographic information, they need to do some real work for it. Just because I buy a package of hot dog rolls from you does not mean that I want you to know where I live or my phone number. It simply means I wanted a hot dogs for dinner.

Go over and take a look at Jay's post. He hit most all of the upsides and downsides to these kind of loyalty programs. It is well worth the read.

Posted by Chris at November 16, 2003 05:34 PM | TrackBack | Linked by:

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